How much crazier could this refinance get? To call it a nightmare is an understatement! As per the norm Faith was not helpful. She assured me there was a mistake and she was going to get to the bottom of things but we all know by now that she is sporadic talk and no action. This time after three days of not providing any information of value, Faith pops up and tells me my last messages went to SPAM. Seriously? I know the fact I have not told Wells Fargo to kiss my grits but now is a testament to my lack of intelligence but to all of a sudden have my emails go to SPAM is pushing it a little too far.
Here we have Wells Fargo Home Mortgage not providing a lick of information and leaving messages with the people at the Wells Fargo Home Equity call center was less fruitful that Christmas letters to Santa Claus.
Finally on May 21, 2012, I reached back out to Frank the analyst in Wells Fargo Home Equity and asked if there was any way he could help me get someone to return my calls. He came through and on May 22 I got an email from the underwriter with a copy of the email she sent WFHM on Friday May 18; it was chock full of information that Faith, for whatever reason, did not give me. Additionally, the underwriter (I will call her Annabelle) actually requested I call her!
Too good to be true, right? Only time will tell.