On May 10 I asked “Faith” for an update but never received a reply. I gave Wells Fargo Home Equity a few more days on the subordination before reaching back out to “Faith” for an update on May 15, 2012. Her reply on May 16 was not particularly impressive:
“yes, I’m fine. Thank you for your concern. I’ve been working on a Bank marketing campaign which has kept me away from my desk for the past 3 days. My Managers are also in a meeting so I’m having trouble getting in touch with someone to get you an answer, but I have not forgotten about you—-I promise! I really appreciate your patience throughout this process. I hope to hear something today. Thanks again”
Do you think I heard back from Faith? Of course not! Finally after I called her boss and sent her another email on May 18, 2012, she finally replied:
“I had hoped that I would hear something by now. It appears that your file is with the underwriter as we speak so I was hoping that I could get you more information this afternoon. I have not gotten the final approval yet from the subordination team, but it should be any minute now. “
If I had a nickel for every time Faith at Wells Fargo Home Mortgage told me we should know something “soon” I would be able to buy controlling interest in Wells Fargo! Again, I hear “any day now” and get no response from my trusty Wells Fargo loan officer. I am not surprised!